Original sales receipt must accompany returns. All returns are approved at our sole discretion.
We may accept returns for exchange or refund 14 calendar days after delivery of the product. After 14 calendar days, we may offer a refund, an exchange, or store credit only. Items must be in "new, unaltered and unused condition". Once our tune is written to car's ECU, it cannot be returned (unless we authorize a return for quality reason only). Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• must not be a special order or a custom order (such as custom optional color or other options made for your specific order, or long lead products such as supercharger kits, headers, Performance Packages, and similar products with lead times over one week)
• unless noted that it cannot be
returned or has a different return policy time period other than that 14 days
noted in that item's particular item
If an item is received damaged or is incorrectly shipped by RR Racing, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Any shipping damage must be documented with clear photos at the time of unpacking of the product and reported within 24 hours of receipt date and time.
All product returns must be authorized prior to return shipping, and MUST have a return authorization (RMA) on the shipping label. Returns without RMA will not be refunded.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% (20% for Seibon products) restocking fee for returned items that are not damaged. Again, you MUST contact us within 14 days if you intend to return ANY item sent from our store. Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
RR Racing Inc.
309 Commerce Drive, Suite 200
CS Email: [email protected]
CS Phone # 484.756.1777